Charles helps organizations build digital experiences that work for everyone, not just as a compliance checkbox, but as a genuine expression of good design. With a career spanning Google, Microsoft, and Motorola, he has worked at the frontier of emerging technology, from the first Google Home to Pixel’s embedded AI. A turning point came when he was assigned to accessibility products, including Magnifier and Guided Access, and met the people using them. That experience shaped everything that followed. Today, Charles specializes in UX and accessibility consulting for nonprofits and mission-driven organizations, with deep expertise in blind and low-vision communities and a particular passion for designing technology that includes older adults.
Why Digital Accessibility?
Charles spent years working at the frontier of consumer technology, Google Home when mesh networking was a new idea, Pixel when on-device AI was still novel, Always On Display at Motorola when it was a genuine innovation. He thrived in environments where the technology itself was the story.
That changed when he was assigned to accessibility-focused products: Magnifier, Guided Access, and Simple View. For the first time, he wasn’t just designing for early adopters excited about new hardware. He was designing for people whose daily independence depended on whether the software worked. Meeting those users, seeing the direct, tangible difference thoughtful design made in their lives, reoriented everything. It inspired him to stop chasing what was new and start pursuing what was needed.
The Arc of His Work
Charles’s career has always been about emerging technology and the people it can serve. At Google, he helped shape some of the company’s most pioneering consumer products at launch. At Microsoft, he led the team bringing Skype to mobile devices, an early challenge in adapting complex communication software for smaller screens and new interaction patterns. At Motorola, he contributed to features that are now standard across the industry.
He carries that same orientation toward new technology into his consulting practice today, including how AI tools can be adopted and maximized to make accessibility work faster, smarter, and more impactful for his clients.
A Passion for Older Adults
Among the communities Charles is most committed to serving, older adults hold a particular place. New technology has an uneven record with this group, too often treating them as an afterthought, if they’re considered at all. Charles believes that’s both a design failure and a missed opportunity. He brings that conviction into his volunteer work as a technology volunteer at the San Mateo Senior Center, where he works directly with older adults navigating the digital world.
Expertise and Credentials
Charles is an IAAP member currently working toward his CPACC certification (expected Q3 2026). His specialization centers on blind and low vision accessibility, and his hands-on facilitation experience spans co-design sessions with older adults, neurodiverse individuals, and people with vision disabilities.
He has been a conference speaker on emerging technology, including a talk on Google Home at Sloss Tech, and continues to engage with the accessibility and UX communities as both a practitioner and a voice for inclusive design.
