Category: Blog

TL;DR: Title II compliance is not just a regulatory requirement; it is a strategic lever for retention, risk reduction, and institutional competitiveness. Investing in accessibility…

I’m going to talk about what Global Accessibility Awareness Day (GAAD) means to me, but I’m going to flip the script a bit. Awareness in…

What’s HHS and What Changed? In April, the Title II deadlines requiring digital accessibility were extended by a year. Now, for many reasons, among which…

Update: On May 8, 2026, referencing this extension to the Title II rule deadlines, the HHS deadlines were also extended by a year. I’ve written…

There was a major milestone reached on April 24, 2024. The DOJ officially updated Title II of the ADA, and for the first time, referenced a specific and clear technical standard.

Healthcare-related services provided through websites, mobile applications, and kiosks need to be accessible to people with disabilities.

Just like a gym membership that fizzles when the initial goal fades, accessibility collapses when the organization stays zoomed in on one narrow purpose.

Organizations are often first introduced to digital accessibility due to a demand letter, lawsuit, or the desire to mitigate the risk associated with compliance.

Making sure everyone is included is always the right thing to do. We all learned this when we were young. As a business, this notion can have a profound impact on the organization, its employees, and how the market views the business.  

We can think of Return on Investment as Return on Inclusion. Making a website, application, or kiosk accessible to people with disabilities is really about including them in your product, offering, or audience. The return a business realizes to its bottom line is directly related to including that group of people.