TL;DR: Title II compliance is not just a regulatory requirement; it is a strategic lever for retention, risk reduction, and institutional competitiveness. Investing in accessibility improves the student experience, supports persistence, and delivers value beyond compliance. Shifting focus: Compliance & Student Retention. When leadership understands the relationship between Title II compliance and student retention in…

I’m going to talk about what Global Accessibility Awareness Day (GAAD) means to me, but I’m going to flip the script a bit. Awareness in this post will refer to my internal struggle and realization… my admission to myself that I have a disability and that it’s okay. What is Global Accessibility Awareness Day? Global…

What’s HHS and What Changed? In April, the Title II deadlines requiring digital accessibility were extended by a year. Now, for many reasons, among which is parallel rulemaking with Title II, the Health and Human Services deadlines have also been extended by a year. So now, many of you are wondering how to take advantage…

Update: On May 8, 2026, referencing this extension to the Title II rule deadlines, the HHS deadlines were also extended by a year. I’ve written a similar blog to this one on How to Take Advantage of the HHS Extension. What’s Title II and What Changed? Two years ago, a really cool thing happened in…

There was a major milestone reached on April 24, 2024. The DOJ officially updated Title II of the ADA, and for the first time, referenced a specific and clear technical standard.Continue readingThe ADA Title II Countdown: Is Your Agency Ready for the 2026 Compliance Deadline?

Healthcare-related services provided through websites, mobile applications, and kiosks need to be accessible to people with disabilities.Continue readingDepartment of Health and Human Services requirements for ICT Accessibility

Just like a gym membership that fizzles when the initial goal fades, accessibility collapses when the organization stays zoomed in on one narrow purpose.Continue readingA Unified Organizational Model of Digital Access

Organizations are often first introduced to digital accessibility due to a demand letter, lawsuit, or the desire to mitigate the risk associated with compliance.Continue readingCompliance Model of Organizational Access

Making sure everyone is included is always the right thing to do. We all learned this when we were young. As a business, this notion can have a profound impact on the organization, its employees, and how the market views the business.  Continue readingAltruistic Model of Organizational Access

We can think of Return on Investment as Return on Inclusion. Making a website, application, or kiosk accessible to people with disabilities is really about including them in your product, offering, or audience. The return a business realizes to its bottom line is directly related to including that group of people. Continue readingReturn on Investment…

There are so many claims that service and tools are going to solve your PDF and document accessibility challenges, so why is there still a struggle? It’s because they’re not the magic pills that the marketing claims. What is needed to make magic is a killer strategy that includes those cool tools and services.  Continue…

The W3C Accessibility Maturity Model (W3C AMM) is a framework to help organizations measure and improve how well they address digital accessibility. Continue readingW3C Accessibility Maturity Model Explained